Shipping policy

Each item is made by hand and upon request, so our items are shipped within 15 business days* from the purchase from A Coruña, Spain. Please contact to us for express shipping inquiries at: info@rigido.es

All orders have a processing time of 1-2 working days.

Shipping rates are determined at Checkout. All order are sent using a tracked method of shipping. Tracking will be provided by email once the order has been shipped.

Made to Order shipping rates and methods vary due to differing production times and locations, this information is listed on the product page of each item.

 

NATIONAL CUSTOMERS:

Made to Order shipping - Up to 15 business days. All national orders are sent by courier with tracking number and delivery confirmation by signature

 

INTERNATIONAL CUSTOMERS:

Made to Order shipping - Up to 15-20 business days. Although your order will be sent within the deadline, international delivery handles times associated with customs that may be unpredictable so we cannot guarantee the time it will take for your item to arrive. For delays of this time in shipping, contact your local customs office.

CUSTOMS AND TAXES

Import duties and taxes are not included in the purchase price or shipping rate. Customers are responsible for the fees incurred.

We do not refund packages lost in transit. We cannot refund or replace stolen packages or unrecovered packages that have been confirmed as delivered. Please make sure your delivery address is correct and secure.

We are not responsible for items not received due to an incorrect or incomplete shipping address. Items that cannot be delivered due to an incorrect shipping address will be reissued when returned to rigido and incur a forwarding fee.